Legal

Privacy
Policy

legal
01

Updated May 12, 2025

Overview

Designova® Studio ("we", "us", or "our") is a web design and development agency based in Ballarat, Victoria, Australia. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit designova.net, use our services, or interact with us in any way.

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Information We Collect

We collect information you provide directly to us, including: • Name, email address, phone number, and company name when you submit a contact form, request a quote, or book a consultation • Payment information processed securely via Stripe (we do not store card details) • Communications you send us via email or our client portal • Account credentials if you access our client dashboard We also collect information automatically when you visit our website: • IP address, browser type, operating system, and device identifiers • Pages visited, time spent on pages, and referring URLs • Cookies and similar tracking technologies (see our Cookie Policy) • Cloudflare analytics data for performance and security purposes
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How We Use Your Information

We use the information we collect to: • Provide, operate, and deliver our design and development services • Process quote requests and consultation bookings • Send project updates, invoices, and service communications • Respond to your enquiries and support requests • Process payments via Stripe • Improve our website and services through analytics • Send marketing communications where you have consented • Comply with legal obligations and enforce our agreements • Prevent fraud and protect the security of our platform
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Sharing Your Information

We do not sell your personal information. We may share your information with: • Service providers who assist us in delivering our services (e.g. Supabase for data storage, Stripe for payments, Cloudflare for security, Resend for email delivery) • Professional advisors such as lawyers or accountants where required • Law enforcement or government bodies where required by law • A successor entity in connection with a business merger or acquisition All third-party service providers are required to handle your information in accordance with applicable privacy laws.
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Data Storage and Security

Your data is stored securely using Supabase (hosted on AWS infrastructure). We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of data transmitted to or from our website. We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
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Your Rights

Depending on your location, you may have the following rights regarding your personal information: • Access — request a copy of the personal information we hold about you • Correction — request that we correct inaccurate or incomplete data • Deletion — request that we delete your personal information • Restriction — request that we restrict processing of your data • Portability — request your data in a portable, machine-readable format • Objection — object to our processing of your data for direct marketing • Withdrawal of consent — where processing is based on consent, you may withdraw at any time To exercise any of these rights, please contact us at hello@designova.net. We will respond within 30 days.
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Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. Please refer to our Cookie Policy for detailed information on the types of cookies we use and how to manage your preferences.
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Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies before providing any personal information.
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Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.
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Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
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Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: Email: hello@designova.net Website: designova.net Location: Ballarat, Victoria, Australia